About Us
Synpatic is a team of professional Mathematicians and Software Developers, working both in Chile and Belarus,
enriched with business expertize of team members in Commerce and Management.
We develop Audio Analysis technology for automatic prediction of Call Center quality metrics
Our metrics are based on emotions detection of both client and agent during phone call. In other words, our software measures the empathy level of Call Center agent, as well as satisfaction level of Call Center's customer.
We propose our clients integration of this technology and analysis of results of its work. Currently Chile is the main geographical market of Synpatic.
- We use features extraction algorithms (Digital Signal Processing) in combination with Machine Learning engines to build classifiers of emotions,
- Then, we convert information about emotions into corresponding Call Center metrics.
We deliver our technology as a cloud API service that allows companies to integrate it easily into their exisitng call center software. For supervisors and managers we provide reporting that will help them track the quality of customer service. For service agents it provides actionable data about the mood of customers to make the best decisions during the call.
Product Featuress
Easy Integration
We help our client to integrate the system and perform first few audits of the system use.
Example of reports
You can freely set up how report will look like.
Our reports can include various rankings, graphs, performance charts, comparisson by time ranges and much more.
Flexibly adjust your report template in our interface.
Save supervisor's time for creation of agents' performance reports
After integration, the process becomes automatic. You will receive reports according to schedule or on demand.
Our software will point the major problems in performance and quality of Call Center.
You can flexibly adjust frequency of reports to be received, add users, define time and dates for reports, range of agents, ranking criteria and many more.
Order a demo
We will set up a demonstration for you in the form you need: cloud trial, on-premise demo or walk through intro course. Contact our team today!
More Features
We are currently developing new features for our cloud service
Schedules
Allows you to create a process of continuous improvement. Receive improvement propositions exactly when you need them.
Metrics Traction
Begin to collect your metrics in combined system, or import your historical data to compare and track the improvements.
Retain Customers
By improving of quality level, you retain the existing customers and attract new ones.
Transparent Integration
Our solution does not interrupt your existing system. It is not visible to your customers.
Pricing
Choose what fits best to your company.
Beta
Consult with us
- 30 days to test all features
- We help with integration
- We help to analyze reports
- We are open to your feedback
Flexible
Monthly payment
- Pay depending on the amount of your agents or workplaces
- Unlimited amount of calls per agent or place
- Get access to all features and reports
Fixed
From USD $ 800 month
- From 20 operators
- Soft limit of operators - negotiable
- Pay fixed price with access to all features
Our Team
We are a team of talanted mathematicians and professional software developers
Alexander Astafiev
Founder, Chief Executive Officer
Ivan Vedenin
Product Manager
Roman Kopyrkin
Software Engineer
Dmitriy Grishanovich
R&D
Valery Astafiev
COO
Natalia Kavaleva
Software Engineer
Sergey Snigirev
R&D
Aleksey Harchuk
R&DSynpatic
Our Machine Learning technology is used for automatic prediction of Call Center quality metrics.